On-Line Bill Pay
County Waste offers on-line bill pay by clicking HERE. You must have
your account number and six digit access code # to access this area. You can find your account
number on your most recent bill or invoice. Your access code number is located on your bill or invoice also.
If access code # is not located on your bill you have already signed up for the service, you must email or call office to reset account, please see email link below.
If you would like to view detailed online bill pay page instructions please click HERE. should have any questions or
problems please click HERE to send email or call on the telephone at (804)
Cancellation / Refund Policy
All residential customers must give a 30 day written notice to cancel their service
with County Waste. All commercial customers must give notice pursuant to the service agreement
they signed upon initiation of service. County Waste will refund all over payments or service
cancellation refunds if the customer follows proper procedure in the cancellation
of their respective service. County Waste holds the right if proper cancellation is not provided
it does not have to refund any money for service cancellation.
Fuel Recovery Fee
Our Fuel Recovery fee calculation is tied to the U.S. Department of Energy diesel
price index. This index is information based on data from the U.S. Energy Information
Administration. A link to this site has been provided please click HERE. The County Waste Fuel
Recovery Fee will be updated each month (on or about the 1st of the month). The
corresponding diesel rate for the Lower Atlantic States will be the peak weekly-published
price per gallon in the preceding month. The Fuel Recovery Fee for your billing
period will based from the our Fuel Recovery Table by clicking HERE. For example, if
the peak diesel price per gallon was $3.85 from the U.S EIA website, your fee based
from the Fuel Recovery Table would be 13.96% of your invoice or bill amount, excluding
tax. This fee would apply for the entire period covered by your invoice or bill.
Not a Government Tax
The Fuel Recovery Fee is not a tax imposed by or remitted to any government or regulatory
agency. This fee is a charge that County Waste charge to cover our costs. The Fuel Recovery
Fee may be changed at any time at the discretion of County Waste.
Frequently Asked Questions
Q: Why do I receive a Fuel Recovery Fee?
A: The historical fluctuation of diesel fuel cost has made it difficult for County Waste
to recover and administer fuel expenses in our operating margins. Our collection
vehicles that run on diesel only average 3 to 4 miles per gallon.
Q: If the price of diesel goes down, will the fuel recovery fee go down also?
A: Yes, the charge is tied to the U.S EIA index, if the U.S. EIA index falls so
will your recovery fee. This is based on the table provided by County Waste.